Project Coordinator

Location: Toronto, ON

Purpose:

Under the direction of the Director, Service Assurance, the Project Coordinator is responsible for the successful coordination of customer’s services, with a clear focus on complete customer satisfaction.  A project may involve the restructuring of an entire network or the implementation of a single service.  This position functions in a multi-project environment and must be able to effectively coordinate internal, customer and supplier resources to deliver projects on time and on budget.

Duties and Responsibilities:

  • Coordinate the implementation of all phases of a customer’s network, taking into account customer priorities, internal CentriLogic resources, and supplier schedules to most effectively rollout the project.
  • Build sound relationships with customers and suppliers
  • Understand the nature of the customer’s business and the impact of project implementation
  • Understand supplier service offerings on both a business and technical level
  • Effectively manage customer expectations as they relate to project implementation
  • Maintain effective communication with the customer throughout the implementation process
  • Manage supplier relationships to ensure services are implemented in as efficient a manner as possible.
  • Effectively manage project changes
  • Summarize the status of projects and identify late or potentially late projects
  • Responsible for completion of domain renewals
  • Participate in project planning sessions
  • Coordinate client handoff to the Customer Care team

Required Experience and Skills:

  • 2 to 3 years of experience in project coordination or similar capacity
  • Strong business knowledge
  • Good technical understanding of wide area networking and CentriLogic’s service offerings
  • Excellent communications skills, both written and verbal
  • Strong organizational skills, including the ability to manage multiple tasks and projects with competing priorities
  • Orientation to schedules and deadlines
  • Ability to manage time effectively in a fast paced environment
  • Assumes responsibilities for own actions
  • Detail oriented and accurate
  • Able to focus on priorities and respond to pricing and other time sensitive inquiries in a timely fashion
  • Works collaboratively with team to accomplish goals
  • Strong problem solving skills
  • Manages conflict positively and resolves differences through negotiation
  • Builds and maintains relationships with other team members and co-workers
  • Works both independently and as part of a team
  • Ability to adapt to changing technologies and how they impact CentriLogic’s service delivery to customers