Escalation Support
ESCALATION SUPPORT
Centrilogic endeavors to meet or exceed expectations on our initial response time targets. We provide direct access to key personnel in the company in case escalation is required.
-
1st Level
Technical Support Center:
North America: 1.888.999.3091
Press 2 for technical supportUnited Kingdom: 0203.004.6320
Press 2 for technical supportEmail our Support Team:
[email protected] -
2nd Level
Call our Technical Support Center (outlined in the 1st Level) and request to speak to the Duty Incident Manager.
Email: [email protected]
-
3rd Level
VP of Service Assurance – Marcio Leoni
email: [email protected]
Mobile: 1.647.212.6123 -
4th Level
President – Doug Tracy
Mobile: 1.214.557.2226